Blocked workflow
- One workflow
- One evidence gap
- One delivery bottleneck
Governed delivery
Modernise regulated operations without losing accountability.
Plainstep helps operations, transformation, and programme leads fix one messy workflow, de-risk a difficult migration, or introduce AI support without losing clear human ownership of decisions.
Usually responds within 1 working day.
- Workflow improvement
- Migration assurance
- Governed AI support
Bring one operational problem. Leave with a decision-ready next step.
Governed Review
- Workflow map
- Risk + dependency view
- Governance check
Decision-ready output
- Current-state workflow + pain-point map
- Risk, dependency, governance, and data view
- Pilot recommendation + evidence plan
Human sign-off visibleEvidence plan
Define the problem -> review the risks -> decide the next step
Proof in brief
Global recipe and formulation platform modernisation
The team behind Plainstep replaced a legacy recipe-management platform for a global manufacturer and stayed involved through live support and rollout.
Read the anonymised case studyReplaced a legacy recipe-management platform with a modern implementation.
Stayed involved after launch to support the live service and ongoing global rollout.
Reporting, scheduling, labelling, and factory integrations
Where Plainstep works best
Where Plainstep works best today.
Best fit is where one messy workflow or risky migration crosses teams, systems, or approval points and leaders need an evidence-led route into change.
Gambling & eGaming
Profile 01
Gambling & eGaming
Make safer-gambling and compliance workflows clearer, more reviewable, and easier to defend.
- Safer-gambling signal review, case handling, and escalation
- Rationale capture and defendable review decisions
- AI-assisted support with visible human sign-off
Health & care
Profile 02
Health & care
Improve flow, coordination, migration safety, and operational visibility in services that cannot simply stop.
- Referral and triage bottlenecks
- Discharge coordination and constrained-service flow
- Usable-history migration work in high-trust settings
Financial services
Profile 03
Financial services
Improve AML, KYC, exception handling, approvals, and evidence trails where fragmented systems slow decisions.
- AML and KYC exception review
- Approval and escalation routing across fragmented evidence sources
- Reviewable workflow improvement without another dashboard layer
What Plainstep helps you do
Four offers designed to make the first decision easier.
The offers follow the same order most buyers use: workflow improvement first, migration assurance second, and governed AI support where it clearly helps.
Governed Review
Decision-readyA short paid engagement that turns one messy operational problem into a decision-ready next step, with a defined pilot shape and evidence plan.
- Current-state workflow and pain-point map
- Risk, dependency, governance, and data view
- Pilot recommendation, evidence plan, and commercial next step
Flow Recovery
Operational flowFix queues, hand-offs, coordination gaps, and operational friction where delay and rework are draining the service.
- Current-state flow mapping and target-state options
- Control points, operational measures, and pilot design
- Practical improvement for live services under pressure
Migration Assurance
Migration evidencePrepare for high-stakes migration with mapping, reconciliation, exception handling, and usable-history evidence leaders can sign off.
- Risk and control view before irreversible moves
- Exception review design for ambiguous records
- Evidence packs for programme and governance decisions
Governed AI Operations
Reviewable AIIntroduce AI-assisted workflow where it helps, with explicit review points, rationale capture, and human accountability kept visible.
- Workflow and control-point design
- Escalation paths and traceable outputs
- Pilot evidence that supports real adoption decisions
How work usually starts
One clear route from first review to live improvement.
The aim is to move from a defined problem to a bounded engagement, then stay involved only where live delivery needs it.
Start with one workflow
Begin with one blocked workflow, one evidence gap, or one delivery bottleneck that needs a safer first step than abstract discovery.
Pilot with evidence
Deliver a narrow live improvement with clear controls, acceptance criteria, and evidence leaders can inspect before they scale anything wider.
Improve in live use
Stay involved only after the workflow proves itself, with structured support, enhancement, reporting, and ongoing accountability.
What this gives buyers
- A safer first step than open-ended discovery.
- Evidence before wider commitment.
- Ongoing support only when the workflow proves itself.
If you already know the problem is narrow and urgent, the fastest route is usually a short conversation followed by a Governed Review.
See Governed Review Who you will work with
A small visible team that stays close to the work.
Clients work with the same senior people who shape the engagement, challenge the risks, and stay close to delivery decisions.
Peter Tylee
Founder
Shapes Plainstep's commercial direction and senior delivery model, with a focus on complex programmes where operational realism matters as much as the technology.
Jordan Phillips
Principal Engineer
Leads dependable engineering delivery for systems that need to be maintainable, testable, and reliable in live use.
Rory Morris
Solutions Architect
Turns complex workflow and architecture needs into something clear, buildable, and supportable for delivery teams and stakeholders.
Rashid Cordero
Integrations Lead
Leads integration design across systems, interfaces, and data flows where dependable connections matter to operational performance.
Lucas Zabalett
Engineering Lead
Combines hands-on implementation with delivery coordination to keep complex work moving without losing clarity or quality.
Start with a practical conversation
If a regulated workflow is stuck, start with the problem in front of you.
Book time or send a short note. The useful input is the workflow, migration decision, or risk area that needs a safer, evidence-led next step. No sensitive data is needed.